FAQ
- How long does it take to ship my order?
Orders are usually shipped within 1-2 business days after placing the order.
- When will my order arrive?
Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
- How do I track my order?
- What’s your return policy?
ALL SALES ARE FINAL at this time, we will offer returns at a later time. thank you.
- How do I make changes to an existing order?
Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
- What shipping options do you have?
For USA domestic orders we offer USPS shipping.
- Do you ship internationally?
NO, we will offer international shipping at a later time.
- Do you sell gift cards?
We currently do not sell Gift cards at this time.
- Can I receive a refund?
ALL SALES ARE FINAL at this time, we will offer returns/refund at a later time. thank you.
- About the company
House of J was founded in 2020, with a mission to bring quality products to every fashion lover across the US.
- What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, JCB Discover, Gift Cards, etc.
- Where are you located?
Los Angeles California, USA.
- How can I contact you?
If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at support@houseofjofficial.com, or through our chat assistant.